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  • One of the many reason why you choose to buy one sandwich or a drink vs. another is mainly driven by the quality of the food. And to this point, Aroma, does it right. Now, for this location, I believe that Aroma can only get awarded with a 3 stars. And again, this is possible only because of the quality of the food. Aroma, I have to say, quality wise, seems to care about that and so, it makes sure that each location must meet the expectations. And each location does. But the choice of a place over another is not only about the food. It's about service, cleanliness, tidiness and the state of the furnitures and common areas. Well, with this location, I might have a problem or two: - the centre tables: I find them to be too high and uncomfortable to sit at to enjoy a bite and a drink. Also, the state of one of the leather seat of one of the booths, is so worn out to the point that there is a hole in it (so, at this point, the more people will seat on it the more the hole will expand until it'll "conquer" the whole space). - the service: this is something I have noticing that is getting worse time after time. Not very impressed with my last few visits since it appears that behind the counter we are dealing with employees that are clearly not happy (not all of them but some, and these were the ones in the front line). There were no more spontaneous greetings, no smiles or at least the effort in making their presence less visibly bored or even worse, annoyed. Someone can have a bad day, I get it, but it can't be a coincidence that 3 out of 3 visits in the last few weeks ended up to be similar to each other one. I love Aroma, and I hope some of the slack will be picked up. You guys are sitting on a gold mine. Make sure you keep it this way otherwise you might wake up one day and discover that what you thought it was gold, is now copper.
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