Genesis was amazing!!!! After several bad waxing experiences (not at Ulta) i decided to stay away from any eye brow grooming for three months. I was very hesitant to have them waxed again. Genesis reassured me and was phenomenal! She first traced where she would wax, explaining where my brows should start, arch, and end. She asked if i was satisfied with the look before proceeding. She then waxed very gently and i had little to no pain. When she was done they looked fantastic! After, she taught me how to fill in my own eyebrows and made them look even better! She was also very friendly the entire time. I would definitely recommend and return!!!!