If you're trying to win back customers maybe you should have everything on the menu. That's including the fresh brewed iced-T. Why beverages are overlooked at most restaurants is ridiculous.
Sure, if there was a sign beforehand notifying the lack of ice T I would have considered drinking water or something else. It's unacceptable if I have to notify your employees twice; who then promises to bring some out and then 15 minutes later says it's going to take 20 minutes to brew.
And don't serve burnt chicken either!
Really disappointed with this location.
Perhaps you shouldn't have kids running the joint.