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  • **I'm going to say this is a 1.5 star....the customer service and fraud is pretty bad but my car looks great** My car was hit overnight in a parking lot and my front bumper was damaged. I submitted the claim through insurance on Saturday, March 25. I was told it would probably be about 2-3 weeks to get my car back, pretty standard in my experience. They also said the work would be $1500-2000 when I was thinking of paying out of pocket. They also said they would "take care" of the deductible ($500) if I don't take a rental car since I have my work delivery van that I could use. At this point, I thought they have pretty good customer service, I didn't really have to deal with the insurance company besides a couple phone calls. Well, fast forward 2 or maybe 3 weeks....thought it was weird I didn't get ONE phone call about the vehicle. I had to call them and Linda said it would be probably another week since they had to get a supplement from the insurance company for more money since the initial quote didn't cover it. At this point it's now 3.5-4 weeks later, they called on Monday 4/24 to tell me it would be done Friday. On Friday, they called to tell me it would be done Saturday. On Saturday, they called to tell me it would be done Monday. On Monday, they called to tell me it would be done Tuesday morning to plan for someone to come take me. Tuesday morning, crickets. I didn't get a phone call til 1:30pm, for them asking me for the original insurance check. My insurance never sent me a check. Okay, they had to make more phone calls. Oh, wait, the insurance DID send them a check....now it's 2:14pm I can go get the car, I just need to sign off on the "rental car reimbursement" (this took care of my deductible of $500). Here's the thing, they billed my insurance for the max $900 rental car ($30/day for 30 days). Guess what, they never gave me a car because I have an extra, which is really inconvenient to be driving around a delivery vehicle when you use it for work too.....so basically they billed the insurance company for $400 extra. The final bill was also $3935, wayyyyyyyy over double the cost they told me when I said I was paying out of pocket. Should I care that I believe it's insurance fraud? I don't know. I hope I never get car damage again, but I will never return should it ever happen.
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