I absolutely hate giving terrible reviews but I have never had such a horrible experience. On Saturday 9/3/2016 I ordered 2 pizzas online at 12:49. I didn't hear anything from them and called at 1:45. They said that the online delivery times were off and it was taking about an hour and a half for deliveries and I should have it soon. I called again at 2:00pm and was informed there was a "borrowed" driver doing deliveries and they couldn't get ahold of them but it should have been delivered. They said they would call me back. I called back again at 2:30 and they said I would get 25% off my order (this is what the order taker said, I hadn't spoken to a manager). At 3:00 with no pizza I called back again, they said they had to remake my pizzas and they would be there within 5 minutes and would comp my order and my next order would be free. I finally got my pizza at about 3:15. As of today my card has not been reimbursed and when I called in to ask about a free order, I described the situation and asked how to go about getting the order comped and "Garret" said there was no record of a comp and said there was no way. When I asked for a manager he said he was the manager. When I asked to speak to a district manager he said she would be in tomorrow and to call back. He said there was no record of my order from my phone number, but when I mentioned the order was taken online and that I could pull up the confirmation numbers he just kept saying it would have to be tied to the phone number. I'll never be using this location again. At this point I just want to make sure my card gets reimbursed.