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  • Convenience does not insure good service. DO NOT utilize this location if they have not had at least a twenty-four hour time frame to prepare AND YOU ARE A LOCAL. I have attempted to utilize this location on a number of occasions (three times). Once when my insurance company handled the reservation, a second time as a drop off location and third time was yesterday. They prefer tourist who are staying in the high-end resorts in this area and have a PLANNED vacation. My car wouldn't start (needed a new battery because of the local heat) and Like Mark B. I made a reservation, had a confirmation number and as I was getting in my UBER (there was not an available person to pick me up according to the central reservation telephone bank) A person from the Cave Creek location called and said there was not any available cars ( and that IF I had better planning skills he would have been able to accommodate me) . I have an 11:00 appointment downtown and the time is 9:30 am and I now have no car??? All calls go through the central reservation and in order to speak with a location they must transfer you to the location after you listen to the automated system that is basically doing research for marketing purposes, "Push 1 for leisure" "Push 2 for Business" etc. etc. etc. I am in an Uber driving to the largest location in the valley while I am on hold. They transferred me six times on one call. I called four separate times and experienced this mandatory procedure. The fourth time I made a reservation and went to the Airport to pick up a car and pay an extra 11 dollars a day and quoted me a different inflated price once I arrived. I have been using Enterprise for over a decade for personal and business and my experience in the Arizona region has been less than adequate since I moved here two years in August
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