Wife is a new patient here. Well, she was. I wouldn't let these people take my temperature.
Called today around 4:15. Asked to speak to Erica DeCosta, and explained it was an emergency. After 15 minutes on hold, we were hung up on.
Called back, explained that we were just on hold for 15 min, again explained it was an emergency, and again asked for Erica DeCosta.
After another 15 minutes, the same woman answered and explained, "This is a doctor's office. Our doctors leave at 5 (it was 4:55, after 30 minutes on hold)."
I didn't know what to say other than tell her my wife wouldn't be returning to her office. Shame. Shame on this whole office. Get out of the medical profession and save us the false sense of security and trust.