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Prepping to go to the AT&T store is like prepping to fight a boxing match: I warm up my moves, i review my tactics and I practice my trash talk. Why? Cause lets face it, AT&T is KNOWN for shitty customer service, and unfortunately my track record at the AT&T stores has not been good: I have yelled, screamed, banged counters, threaten to move to TMobile (and Sprint, Verizon, etc etc), threaten to burn the building down, threaten to sue, etc etc etc.
I swear its not my fault, i'm just not very patient with bad customer service... and I have my anger issues.
So this time, I prepped once again. I got an iPhone 4 from a friend and I wanted to move my info and get a new microSim card. It was my first smartphone (I know i know, i'm late in joining the revolution) but since I don't have a contract with AT&T I got used to being bullied into signing one every time I went into their store.
Luckily, all the forces of nature were with me on this trip. The store was empty, the reps were in a good mood and at no point in time did they mention my lack-of-contract with them in the 6 years that I've been a customer (I know, I have contract issues, don't judge me). Thomas, my CS rep was quick to get my sim card ready, transfer all my staff and make sure I was getting all the discounts I could capture. Sure, he was a little weird and talked to himself as well as made weird noises- but hey! wouldn't YOU be a little crazy too if you had to work at the AT&T store?
Unfortunately for Thomas, the sim card he gave me was a piece of crap and started failing on the spot. He had to get me a new one and re-do the whole data transfer. The whole transaction took me like 30mins at the store, equally painful for me and him but I left a happy customer- no contracts, slightly higher monthly pay and a new working phone with most of my data transferred.
This might have been the ONLY positive trip to an AT&T store I have ever had in my entire life. Good job Thomas, good job.
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