Paula was born to be in this industry. Not only is her own skin perfect, which is always a huge plus when you're trying to get your own skin back on track, confirming that this person might know what she's doing. But, she is so very kind, warm and remembers every little detail from the visit before regarding your conversation with her during her services. She is great at telling you what she's doing to you before she just starts going to town on your face and has a very gentle touch, not forceful or painful. She is very quick and always bright and happy, welcoming me with a hug upon every visit. I would highly recommend Paula if you're looking to make a change with your skin or just want some good R&R! She knows what she's doing.