I took my own claim on 01/16/14 and submitted it to my insurance company. Within an hour of receipt, my claims adjuster sent me a message that she would promptly have the bill audited for payment.
Today 01/20/14, payment in full has been issued to Rural/Metro. That took all of 4 days.
Rural/Metro clearly has something wrong with their billing process and they refuse to both correct it and take responsibility for it. If you ever have the pleasure of dealing with this company, just get a copy of your HCFA 1500 and handle the claims process yourself. Rural/Metro serves no purpose at all.
Thanks Rural/Metro for allowing me to do your job for you. What is the point of even paying your billing staff to bill claims if all they do is sit on information and do nothing with it?
Interesting read:
http://www.bizjournals.com/phoenix/blog/health-care-daily/2013/12/ruralmetro-emerges-from-bankruptcy.html?page=all
Wonder why they went bankrupt? Perhaps if they had been following up with insurance companies after supposedly billing them, they would have cut down on their accounts receivable?
(I later sent Mr. Rush an email with the claim payment information and the date that the check cleared, asking him to confirm that my account is at a zero balance. I received no response.)