| rev:text
| - I have seen my fair share of hospitals in my albeit short-ish lifetime. I do have several concerns with Southern Hills:
I had read in several reviews that IVs had been done incorrectly. I saw a horrific photo of a person's arms completely messed up from poorly inserted IVs. I had a feeling this was a common occurence and that it would happen to me; it did. I have very good veins and except for one very green student at a teaching hospital, I have never needed to be pricked twice. I told the RA exactly which veins to use as those two always get used with no issues. He did NOT listen to me and instead chose a vein in the middle of my arm to my great worry. It hurt immediately and it hurt so bad I almost cried. I begged him to take it out and he kept trying to push it in further as I was wincing in pain. He eventually took it out and told me he hit a valve. I currently have horrible pain, swelling, hardness and 5 inches of bruising along the vein. I told him to use one of the two veins I had told him from the start, he did and BIG SHOCK! No pain, went in easily. He could have saved me so much pain and bruising and anxiety if he had just listened to me, and yet when I said "I wish you had used that vein the first time" he had the nerve to say to me "that's because I listened to you the first time". No, you did not. I said the vein on the inside of my elbow OR the vein on my wrist, which is the one you ended up using. Nobody talked about going for the huge vein running down the middle of my forearm- that was all you. That really rubbed me the wrong way; not only do you cause me extreme pain and injury not listening to me when I know my veins very well, but you blame it on me when I'm the one who pointed out the vein that ended up working, not the one that didn't. I was very upset by that and it was right before surgery.
Another small downer was the nurse after surgery- she was extremely rude and acted like I was bothering her. Everyone knows that after surgery one is groggy and may talk a lot and repeat themselves and overall not really know what they are saying. I told her my stomach was KILLING me (it was, I could hardly breathe from the pain), she said she couldn't do anything about it. No concern for me whatsoever and there was no reason for my stomach to hurt; I had jaw surgery. It would have been nice for her to show some concern and perhaps alert a doctor. I asked her, because my doctor didn't come to speak to me after which is very unusual, if the surgery was successful. She told me she didn't know and I'd have to call my doctor on Monday to find out. I come out of surgery, I want to know how my procedure went, I am sure you have records of it somewhere, and you cannot even tell me anything? Worse of all, I apparently asked four times because I was incoherent (and obviously that is what was on my mind) and she very disrespectfully said "look, you have asked me FOUR TIMES already and I STILL don't know, plus you won't remember anything I tell you anyway so just ASK YOUR DOCTOR MONDAY". She was devoid of any compassion whatsoever and that is not what you want to wake up to when you are very disorientated, confused and wondering about your own health. I do not think that particular nurse belongs in the area where people wake up from surgery- especially if she doesn't like being asked the same thing 4 times. Some patience is needed for that job and she clearly does not have any.
The last thing I found rather shocking is that two of the nurses, INCLUDING THE ONE WHO WAS THE OR NURSE, had some extremely strong, overbearing perfume on. It gave me a migraine. People are sensitive to smells and I think it's vastly unprofessional to douse yourself in perfume while working in a hospital. If I can smell you, that is a problem. I think there should be a policy that nurses, doctors, and whoever else aside for desk workers are not allowed to wear perfume on duty. This is not the Strip. Lastly, the robes were very old, tattered and itchy; I feel that for a private hospital that charges what they do, they could have some decent robes. I have never ever seen anything in that degree of usage.
Everything else was good and despite my strong feelings about what is written above I do think Southern Hills is a good hospital. The injuries due to the poorly inserted IVs does seem to be a reccuring problem that should be addressed- there is really no excuse for that happening and going through surgery is ennerving enough without leading up to it not trusting your nurse because they just caused you more pain and injury than what you're in for. The admitting staff was sweet, the RNs (including the one who gouged my arm, whom I happened to REALLY like as a nurse as he was very well-spoken, very kind and very re-assuring overall) were great, everyone was super attentive and everything was very clean. I never felt worried I was in bad hands. Would I come here again? Yes. But they would have to put the IV where I suggest.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)