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  • This Kohl's location has some updated display units that are nice and make it look more modern than some other Kohl's locations that I have been in. The stock of merchandise seemed pretty good. I used the order online and pick up in store option online and the process was pretty easy. I've also found some good stuff left on their clearance racks which is also pretty important! My only problem with Kohl's is sometimes when they do the math for returns. I've asked an associate to explain something to me and she told me that she couldn't and the computer just does it. She also then told me that if I had any other questions to call the customer service number. I WAS STANDING AT THE CUSTOMER SERVICE DESK WITH A CUSTOMER SERVICE REPRESENTATIVE IN FRONT OF ME. What is the point of even having employees like this working here and why would she think that it's an acceptable answer to tell me to call a number. No. I want an answer in the store. Somewhere should be able to answer customer questions in store.
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