| rev:text
| - An update to my review:
Well the best thing this office had going for it was Marty, and he quit. Before he left he was the only helpful one who took our situation seriously and listened when we spoke. Honestly if they were able to keep him in this office my review and others probably would have improved.
What situation you ask? Well how about a living room that floods when it rains, in multiple places. All the water is coming from inside the top of the wall. The flooding started on Saturday August 30th, well at least this time it was so bad it was noticeable. I had noticed small water stains prior and wondered where they were coming from. This time it was flooded feet out from the wall, pooling in the corner under a wood hutch, my couch, and coffee table. Floor to ceiling curtains were soaked. Projects painted on cardboard leaning in the corner were soaked and ruined. I took photos immediately and sent them to Marty personally by email to document my claims (knowing already how unorganized the office is).
I came into my apartment that night to flooding inside my front door, which I soaked up. This flooding reminding me of the spot I found previously in the corner to the right of my living room window. I couldn't even make it over there before I was standing in a pool of water. I pulled out my hutch and couch and used multiple towels to soak up the water and rang them out outside.
Two days later on Tuesday September 1st it rained again, worse, and flooded twice as bad. (no one has even come yet to view it originally) This time not only did the living room flood, but the master bedroom on the opposite side of the wall, and the master bathroom from under the bathtub. Lucky for the living room we have vinyl floor which is now lifting from water damage. Unlucky for the master bedroom there is carpet, which was soaked. Again, I emailed with photos to the office. This time it was obvious exactly where the water was coming down the wall because the paint had a water filled bubble about 4 feet long and the drywall was soaked and soft behind the paint. So from here I knew I needed to make the problem more serious to the front office. I stayed home from work to move my whole living room and get everything out of the way for future flooding. Well the office said someone was coming immediately that morning, that was proven to be a lie. I stayed home all day waiting, no one showed. I left for two hours that evening and came back home. The wall had not been touched, there was no note of entry from maintenance. I did notice plastic on my counter, I looked up to find they replaced the broken hanging light two months after it was broken and a work order was put in. It was obvious maintenance had no idea why they were there.
For the past two weeks both my roomate and I have called, emailed, and visited in person trying to get someone to come fix this flooding issue! Our apartment has been musty and damp and our wall has been soaked and GROWING MOLD!!!!!! Yes I said it, the office wouldnt fix the issue but we are living with MOLD!!!!!! Every time we contacted them they acted like they had no idea there was an issue in our apartment. The only person who even acted knowledgable about the issue was Marty. He told us they were planning to fix it and that there has never been a flooding before.
Well ill tell you they finally "fixed" it. No not really fixed, what they did was come in and replace the drywall where I personally ripped a huge hole so I could save and photograph the mold. The bubble in the paint was not fixed, and neither was the top part of the drywall that was also soaked. They only replaced a piece of drywall, not the damp insulation and also cut up the baseboard and just glued it back on. THEY DID NOT FIX THE SOURCE TO THE FLOODING. Which is the upstairs balcony not draining off properly, pooling, then pouring down our wall.
Whats even more funny is how absolutely rude the maintance man was to my roomate. He said they had many other floodings and ours wasn't as important. REALLY!? My personal belongings are not important? The fact that I havent been able to use my living room isnt IMPORTANT? The fact that we are living with MOLD ISNT IMPORTANT?!!!!! Even more funny is he said they needed to have special contractors come do the work because it was beyond what they can handle. The next morning guess who came to fix it? THE MAINTENANCE MAN! I guess over night he became a license contractor because the day prior it was beyond his scope of work.
We are waiting for more rain to flood us again and ruin our beautifully patched wall. Next time I will be sure to rip a hole in both pieces of drywall so they fix both! The worst part about all this is I like my apartment, and I just wanted it fixed right the first time I asked. Not two weeks later and then not even actually fixing the problem. We have been unable to use our living room for two weeks and have not been offered any compensation or even an apology.
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