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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-06-04 00:00:00 (xsd:dateTime)
itemReviewed	Carens Wine and Cheese Bar
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	One of the worst experiences I have had in recent memory at a restaurant. We arrived for our 9pm reservation last Saturday and were seated in the back patio. The decor was nice and we were looking forward to a three course set menu. The waitress was slow to greet us and provide menus. So much so that after 10 minutes the hostess stopped by to see if she could offer water. In the interim we observed two unhappy tables. One table directly to our right was trying desperately to get the attention of staff to advise she was served the wrong entree. The girl finally brought her food back to the kitchen herself as her companions had almost completed their meals. The table diagonal to us was upset as half the table was served their appetizers and the other half had been waiting for an extended period of time. After 20 more minutes our waitress stopped by with one menu to"share" and took an order for a pitcher of sangria. The drinks arrived shortly after at which point we were advised the kitchen was out of all entree choices with exception of the Mac and cheese. We were still agreeable at this point of time as we understand things happen. Little did we know that was the start of a 3.5 hour ordeal. It began with the appetizers coming out incorrectly for my date- soup instead of salad 40 minutes after we had ordered originally. We did not see hide nor hair of our waitress during this time. We had finished our drinks and were looking to order additional beverages or at the very least get a refill on the water. When we finally saw our waitress - 50 minutes after we first arrived we were able to order a glass of wine. It was another 54 minutes after this our dinner arrived. Again, during this time our waitress was MIA. During this time, we were left trying to flag down one of the other servers to try to find out an eta on the main course. The lovely blonde waitress on the other side of the back patio was apologetic and promised to send back our waitress as soon as she could find her. When dinner finally arrived, it was sub par at best. The meal was hot but relatively un-impressive after the wait. Again we were not offered the opportunity to order another drink or ask any questions. It was another 45 minutes before our waitress stopped by. We asked to box the remainder of the meals to take with us, asked for desert, and the cheque. At that point the waitress advised us that they were out of both the cheesecake and chocolate cake we ordered at the beginning of the meal. We asked what our options were and she said she could provide a chocolate truffle dish as an alternative if "we really needed dessert". 30 minutes later - 1 plate arrived to share with what looked like 4 frozen individual chocolates for the two of us. The plate arrived without forks and again the waitress quickly disappeared without an offer of coffee or tea. The bill arrived approximately 15 minutes later. The waitress was kind enough to inform us and provide us a bill with a hand written tip amount of 18% written in and then manually calculated to include the combined tip and bill amount. It was distasteful at best. When I called her back loudly as she left with the intent to discuss - she glanced over her shoulder at us and then picked up the pace and left the area. Needless to say we did not leave the 18% as indicated. As a side note we generally tip a minimum of 20% for service and 25% for great service. Ultimately, the appalling way we were treated by the waitress, the reduction of available menu items, and the wait time without apology was truly disappointing and will ensure we will not be returning. On a high note- it was wildly entertaining to listen to the group of four seated diagonal to us muse loudly as to the whereabouts of our missing waitress and to ponder why a chocolate lava cake and apple pie took over an hour to appear. The delightful storytelling was a laugh to listen to.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	M

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