Dr Milius has been the pediatrician we have used for all three of our kids, and we have absolutely loved him as a doctor. We also have really loved Kathy - she is fantastic. However, as of lately their wait time has been insane. We'll get called into a room almost immediately and we usually end up waiting about 40 minutes before being seen. It's close to impossible to get a same day sick appointment if you don't call exactly at 8 am.. and then when you need to go to an urgent care when All-Star is too busy and you call their triage nurse to ask if Milius would have treated the same way, their triage nurse will only end up confusing me whenever I call for answers. She'll never give helpful parameters to look out for and will basically give a list of all the potential causes. Also if Milius tells me to call if my child gets worse so he can send in for medication, the triage nurse will tell me he never said that and push back. Also, Milius told me I could bring my newborn for a weight check without booking a full apt, and the front office staff wouldn't allow it, and then when I asked if they could ask him bc he told me otherwise, they said they couldn't.
As much as we have liked the doctor, the frustration of dealing with the practice is enough to cause us to look elsewhere.