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| - I had received a gift certificate to Ruth's Chris steak house $100, and decided to go here with my gf on Valentine's Day. I was happy to have the gift certificate because we had the "Valentine's day special" ($89/person includes a spinach salad, mini filet, a side and a dessert), a half bottle of cheapest wine was $40, 1 drink ($13) and a 20% tip, ended up being a $285 dollar meal! So for just under $300 my expectations were great food, great presentation and great service. Well at least 1 and a half of my expectations were met.
We arrived on time and had to wait several minutes to be seated, once seated we received our menus, but did not receive a wine menu 5 minutes after being seated we see our server get the wine menu and everything was great after that. So all in all about 20 minutes after we arrived we got to see a wine menu. I have to admit after that hiccup, the service was great, this was probably the hostesses fault, rather than our server. He rushed through our order and decided to pick our appetizer for us (we had a choice of soup & salad) didn't mention what soup of the day was and just ordered salad for us. The salad came out fast, but the presentation was extremely lacking, it looked like something I would order from a cafeteria. I was utterly unimpressed. The steak came out sizzling soon after with our sides, it was melt in your mouth goodness. It was an amazing steak. Except for the fact the presentation once again was 0. The plate the steak was on was so small I couldn't fit my sides (that come on another plate) on the steak plate. I have no idea who was plating the food that night but it looked worse than Boston Pizza. The dessert came out soon after this and was also incredible. Can't go wrong with bread pudding and crème broulee. The manager did come by and ask how everything was with each and every table, and we said everything was great and he went on his way, a nice touch. The last thing is we were sitting in one of the auxiliary rooms, with about 10 other tables. So no windows outside, everyone was very quiet, at some points no one was talking in the room. Every time I opened my mouth I felt everyone in the small room was listening to our conversation. They should probably remove a couple of the tables in this room to offer customers a bit more privacy. So ambience was a 5/10.
This is my problem, the food was absolutely amazing, no complaints. But for just under $300 for 2 people, I am expecting top notch service and the food to be plated and presented worthy of a $42/steak. I have no problem spending the money and have at other restaurants in Calgary, where you can see the chef meticulously placed the asparagus with the steak on a large platter for your eyes and nose to enjoy before your taste buds enjoy. Unfortunately I will not return to Ruth's Chris, overall overpriced and underwhelmed.
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