the pizzas are on par with what you'd expect from a chain these days ..as good as Dominoes for example. Delivery even on busy nights like Saturday is faster than the others. We've used them for years.
The reason for the lower than average rating however is due to their repeatedly getting our orders wrong lately, usually for placement of the toppings ( which half gets what), or in the most recent case, leaving a topping off entirely tho we were still charged for it. That's just sloppy quality control and service, and is making me think twice about ordering from them again. Since we order online, the store gets a printout of the exact pizza specs, and the printout receipt is always correct for what we ordered ...so it's not a case of something accidentally not written down or miscommunication. it's the execution that lacks.