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| - For the first time in my life, I had my nails done for my daughter's wedding - a nail salon in Washington, DC. It was a gel manicure. I loved it and is held together well except for normal growth. I couldn't get to a salon until three weeks after the wedding and my nails were a mess.
I tried to find a salon between work and home and stumbled on this one. I asked when I arrived for a gel manicure and how long it would be before I could be seen. Receptionist was friendly, went and checked - five minutes - which was fine with me.
There were a number of woman there in various stages of manicures and pedicures. The place seemed clean, well lighted and had a friendly atmosphere.
Two young girls who came in after me were taken before me, but the manager explained that I would only wait another second or two - which was accurate.
So far, I had no problem overcoming my language barrier in communicating with staff.
When I sat down with my nail tech, the negative part of my experience began. She tried to remove the polish, which did not come off. She called over the manager, although I could not translate what she said, I surmised this from the actions that occurred. I did sense some frustration on the part of the nail tech. At the end of the conversation, both the nail tech and the manager walked away. When the nail tech came back, she said, as best as I could understand, that if I came in with nails like I had again, I would pay $44 and I would have to pay $44 again. Those were the last words that she said to me in English.
She removed the old nails, worked to apply new nails, offered no instruction as to my role in this process except to look at me when I did not move my hands to the proper location in the process and then move them for me. During all the work she did, which was very efficient and looks fine in finished project, she carried on conversations in her native language with other techs in the store. I could not tell if they were laughing at my situation or something else.
The techs in DC also spoke English as a second language..but they engaged me in conversation and spoke to each other in English in front of customers. The salon was a bit larger (more chairs) and had many more customres. And, the service was exactly the same price.
Technically, Image Nails is a good salon. Personal and professional service is limited. I plan to go back for fill in after two weeks to test the process again, but I am still looking for an alternative.
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