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| - Pure pizza is a beautiful place with high ideals and high standards. I love what they stand for and what they do, especially for patrons with food allergies.
I have gotten pizza and salad from their 7th st market location several times over the years and I've always been impressed.
When the new Central ave location opened we were freaking out to try it. We knew the restaurant would be mobbed the first couple weekends so we placed to go orders instead.
I got the gluten free Margherita. When I got home and opened it looked like heaven - soft crust, yummy looking cheese and sauce. One small problem - there was no "GF" sticker or other indicator so that I knew I had actually gotten the GF crust that I ordered. This is a little scary for people with allergies because you just have to hope they got it right. Which I did. I tried to call but no one picked up. Plus the pizza looked so great I really didn't want to turn around and drive all the way back to ask.
Well, it was absolutely delicious. Very flavorful, but I got pretty sick pretty quickly. The next day was tough and I blamed myself. They just opened, staff may be making more mistakes, you should've double-checked, I thought.
So I gave them another shot a weekend or two later. Again we picked up, again there was no GF sticker on my box...but this time when I opened it, it was 100% clear I got the GF crust. It looked nothing like the first pizza. The crust was very thin, small, no chew, no fluff, looked like it had been frozen maybe - it was pretty dried out. So, disappointing in a different way. Or maybe getting a non-GF crust the first time (which was amazing even though it hurt me) set me up for disappointment when I finally got the real GF deal.
I still plan to give Pure Pizza my business in the future. They work so hard and care so much about the food they make. I'm just giving this location a bit more time. I do wish they would use GF stickers or some sort of indicator as many other restaurants do to help out the people who order specially prepared food.
***i appreciate Juli taking the time to respond, it shows a lot of care given to customer service. That said, my 3 star review was not based on getting an incorrect pizza the first time, or hopes of getting GF stickers on to go pizzas - which I did try to call them about, but got no answer. My review encompassed my experience so far with this location, but the star rating was based on the actual GF pizza I got the second time. I also don't think that 3 stars is bad, but a rating of fair. I gave their other location 5 stars based on my experiences there, and plan to update my review of this location based on my future experiences. Just trying to help others who will eat there make informed menu selections. No free pizza needed, but thank you.
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