I took my dogs in to the Elite Paw Spa while trying to find a good groomer. I was very disappointed with their lack of communication. I left my dog knowing he needed to be shaved from his hair being matted due to sweater weather in the winter, but I asked them to only trim his ears. The girl wrote it on the paper even. When my dog was done he no longer had the long ears that his breed should have. They were shaved down to the skin. After calling the store to let them know that they should have commented to me any variation of what was discussed for the grooming, I was told the owner would call me and clear it up. I have never heard from the owner. Apparently communication is an issue there. It has now been 3 months since I took him there and he now has 1/2" of hair on his ears that should be long haired. I suspect it will take a full year for him to get back to normal. You can't fix that. I would never trust a pet to this establishment again.