We have been owners for several years. We decided to take a week with our boys to include Thanksgiving. Upon arriving we were asked to attend an "owners update" meeting with the promise of comp tickets to shows, etc. We wound up PAYING $31 for 4 tickets to V. We attended the update with an open mind but the new point system wasn't right for us. We were not offered any other comps, etc after sitting for more than 2 hours.
The condo we had was ok but DVDdidn't have a remote...had to call down. On the next to last day we had a roach crawl across the kitchen counter. We reported it to front desk and they called an exterminator but we had to vacate the rooms for at least 2 hrs after the application and they could not confirm a time the bug man would arrive other than after 2 pm. Oh and BTW there was a fie alarm whereby we were instructed to vacate the building. No fire and none of the staff could explain the reason for the Fire alarm event and evacuation????
All in all previous stays have been ok.