I'm a fan of O'Charley's but this place probably had the worst service I've experienced from this chain restaurant. We arrived here before the lunch crowd and just finding a seat was a debacle. The place was barely empty and the hostess had trouble finding an open table. The facility looked unclean, blinds had dust and guck on them, the service staff clothes were dirty and weren't concerned on the way they looked.
The drink orders came out wrong and the food came out on the verge of cold. Service was slower than average for a chain restaurant and the atmosphere was uninviting. I'm making a point of not stopping at this O'charley's again.