I wish I could give this place 0 stars.
Ordered from here on a Sunday at 11:45 AM using the online ordering system. They say the order will arrive between 45-60 min. It was 1:15 already and we had heard nothing.
I called he restaurant and the person on the phone accused me of lying saying that the order was not placed at 11:45. I told him I had an email indicating the time.
He told me the driver had just left 5 minutes ago and repeated multiple times that the order was delayed because they are busy.
When the driver showed up she did not come to our door, rather asked us to come down to the lobby. She informed me that she did not have the drinks that we ordered. I asked if she could at minimum refund the money I paid for the drinks but she appeared frazzled. She asked me to give her change for a $50 which I did not have. She then went with me to a convenience store around the corner to get change for her $50.
I don't understand why a driver would not carry change. What if a customer was paying by cash?
The whole experience was ridiculous and frustrating. I would have appreciated a phone call at minimum from the restaurant saying that they were delayed. Instead i was accused of lying about when I placed my order and an incompetent driver.
They offered a free pad Thai on the next order but hell if I ever order from this chain again.