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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2011-11-25 00:00:00 (xsd:dateTime)
itemReviewed	Delicious-Thai
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	Not so delicious. My experience with this restaurant has insured that I will never eat here again. We wanted to have a specific Thai dish and needed delivery and after looking this was what I found. When I called the man who answered barely spoke or understood English but apparently he's the only one who can take orders. It took five mins for him to get my address, phone number, name and credit card right. On there menu it says that you can pick how spicy you want your dish. I asked the man to please make my orders mild (which everything was) and Colin's order extra spicy. I repeated extra spicy a number of times and asked specifically once if his would be extra spicy. He never at any point during my order said he could not do this. In fact he said ok. I also asked for our order without red and green bell peppers( which are sweet and not spicy in any way). I also read what the menu listed as ingredients and asked if anything else was in the dish. He told me no and i told him it was very important that it came the way it was in the menu with no extras and he promised it would. After repeating the order to him multiple times he still repeated it back wrong. Still we worked it out and got off the phone. A short time later the food came. So I will say that the delivery time was reasonable. The bill reflected a different price then the menu on their OWN website. We don't care that much about price but many will. Everything we ordered was at least a dollar more than on their menu. When you order a few items that can add up. Plus when the food is mediocre it's not worth the price. The food is made with cheap ingredients and popping with the cheap stuff while very sparce on the ingredients you expect to see for the price. The restaurant boasts authentic food while three out of four of the items we ordered were nothing like the authentic dishes. We opened our dinner and it looked nothing like the authentic Thai dish I have made and we have ordered from other Thai restaurants. Plus it had cheap from frozen veggies filling the container, after we were promised no extra crap. Colin's dinner was as mild as they come and not extra spicy. I picked up the phone and called them right away. I told him our dinner had extra veggies and Colin's dinner was very mild. The man tells me first that we asked not to get red or green bell peppers so they added the veggies. I told him I specifically asked him not to and he agreed. He says it's the way that dish is made. I KNOW this is not true and tell him his dish is nothing like the authentic dish and plus the authentic dish does not have frozen veggies in it. Then I say plus Colin's dinner was very mild not spicy. He says that without the bell peppers it won't be spicy. To which obviously I remind him that bell peppers are sweet. Then he says that you cant get that dish in anything but mild and I am mistaken about the spice option printed in a huge square on their menu. I told him this was not good customer service and he had told me we could have extra spicy and that the dishes would not have extra ingredients. He responds with; and this deserves it's own paragraph because it's important that people read it; "well then don't order food from us then". I have worked in service jobs and I would NEVER tell a customer to shop somewhere else if they are being calm and have a valid complaint. In fact I wouldn't even say it if a person were rude. I was calm and polite in making my complaint and the man was rude and offered nothing but arguments and insults. In my reviews over the years you will see that even if a place was not so great, I want to go back and give it another chance and that I will still point out a positive. Delicious Thai is mediocre, over priced food with a rude and completely unprofessional staff. I will not be going back and I will be telling everyone I meet not to as well. It would take an apology for me to give them a second chance.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Starsia

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