As it was recommended for me to go there to find parts for an older bike that I was fixing up, I stopped in and spoke with the a guy who DID take the time to talk with me about the parts I was needing. We looked through a catalog (very over priced and not exactly what I wanted) when he then told me he would begin his search for these parts immediately. He handed me a card (which was for another person from the shop, since he did not have his own) and said he would call me the coming week. After I did not hear back, I made 2 phone calls asking about my search. Each time, the guy took a message and never called me back. I gave up on them and ordered EXACTLY what I wanted online without the middle man. Plus the prices online were about half the price and on sale. Not sure why it was recommended.