I have used Portrait Innovations on multiple occasions and had very good experiences. Therefore, when my fiance and I decided to take photos for Christmas, Portrait Innovations was my first choice. We arrived for our 1:00 appointment right on time. We were told that they were running 45 minutes to an hour behind. At 3:00 we still had not been called in for our photos and there were still 2 clients ahead of us. I had enough at that point. We left. Please note that I received 2 phone calls, 2 text messages and 1 email to confirm my appointment and not one communication to let me know they were running behind. Private photography sessions have failed and now photo studios have failed. Guess it's time to pull the tripod out and DIY.