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  • Recently my husband and I moved from Tucson, AZ to Pittsburgh, PA and we used Penske to pack, haul, and move our own belongings. Our overall experience with Penske went very well and we found all of our interactions with the Tucson branch where we initiated the rental to be quite acceptable. Unfortunately, when we arrived in Pittsburgh the situation was quite different. We had hauled our vehicle behind the truck on a Penske car carrier. To unload the truck, the vehicle and carrier must be taken off for the ramp to be used. When in Tucson, my husband had confirmed that dropping off the carrier before the truck would not be a problem and we were reassured that this was quite normal. When we went to drop the carrier off the representative first told us that they would not take the carrier by itself without the truck. After several minutes of discussion including our notice that it had been reassured in Tucson that it would not be a problem, the rep explained that he didn't know if they had enough room in their yard to accept the carrier by itself. He then told us that the company is not responsible for the carrier if anything happened to it before the truck was returned. While my husband went to the satellite yard down the street to drop off the carrier I called the central Penske call number and explained the problem and they also reassured me that turning in the dolly was neither a problem nor was it our liability if something were to happen to it in their care. After unpacking our truck and taking it to return, we were again greeted with less than happy assistance, having to ask three times for a receipt for the truck rental return. If you are also returning a truck or other item to this location, I highly suggest that you ask for a receipt on site. To print the receipt I believe one of their representatives must complete a quick check in of the materials borrowed and it serves as your proof that they were both checked in and that their representatives claimed their receipt to Penske. Good luck to you if you have no choice but to use their service!
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