Final update! This location offered me a gift card a while back that I now finally used. Seeing as my issue last time was with the online ordering being subpar, I used the money to recreate that situation. As you can tell by the rating increase, it was a better experience. I was also smarter about it though, and more specific.
Two complaints (which I honestly don't know if they have control over). First, you can only do a pick-up option time 30 minutes in advance. That is not very fast for a supposed fast eatery... Also, The order specifications text box has a character limit practically the size of a tweet. It was hard to give instructions.
By the way guys! Getting a small bowl orde doesn't necessarily mean less money. I was able to order a pasta bowl regular for less than a pasta bowl small. Just be smart about it!