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  • Came here for a blowout since it was so close to my house. I made an appt 4 days before and the person who helped me said it wouldn't be an issue for 1pm. I explained that I needed to be somewhere later in the day and that it was important I got in and out. Well needless to say, I waited for 30 minutes and eventually had to leave without my blowout! I checked in 10 minutes early so not to be late and the girl who was supposed to help me was cutting someone else's hair. She said it would be a few minutes so I thought I was okay. But it looked like she just started on someone who walked in. Once 20 minutes passed by, I decided it would have been easier to do my own hair instead of wasting my time. I spoke to the hairdresser and told her I was leaving and all she could say was sorry. I explained, nicely, that if someone make an appt that its important not to keep them waiting. She could only apologize and said I could wait if I wanted. I clearly didn't have time too since it takes 30 minutes to begin with. She asked if I wanted to speak to the salon manager and I did. The manager could not offer me anything for my time. She just kept saying she was sorry and I could wait since all the hairdressers were busy with other clients. In the end, I was just super disappointed with the timeliness and professionalism of the staff. Seriously, there's nothing you can do?? Nothing? You lost a customer today.
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