I would give you a 0 if I could. You have the distinction of being the only restaurant I've ever walked out of unserved. Our waitress brought drinks, tea and glass of wine. We waited about 40 minutes. We ordered 12 wings. We noticed that a family with 3 small children that were there before us and still hadn't been served. We saw our waitress socializing with another customer, but why not? She didn't have any food to serve. We paid for our drinks and left. The manager chased us out the door but he didn't offer anything to help. Just an "I'm sorry". What a terrible experience! I won't go back. Bad thing is, I've been to this franchise in other cities and it was a favorite.