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| - Adella is a horrible manager, iland should not be interacting with customers, or representing your brand. We were hosting a birthday party for a few kids, and we were called the day before to confirm that kids wear shoes with laces, and if anyone has long hair, tie it up, or braid it. Nothing was mentioned about permission slips, even though we mentioned it was for a birthday party.
When we got to the check in desk, she mention we would need those waivers, and at that point was tough, since only 2 parents drove, with multiple kids in each car. How were we supposed to get permission from every parent, in such a short amount of time? It's bad enough we weren't told up front that we would need waivers, and that they could be done on line, or to print and bring in.
It's more about how she handled the situation, when it was pointed out that we were not aware. She looked at us like we were crazy, and that's why I mentioned to her there's got be a better way in the future, when you know there's a birthday party, for handling waivers. All she did was get a very smarmy look on her face and then a very sarcastic "ok, thanks". Her condescending tone is not appreciated. You need to be aware that this woman is representing your business, and she a single handedly costing you business.
Your venue is expensive, but when the experience is good, it's worth paying the money. It's not worth spending this kind of money to be treated like this.
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