The staff person, (I believe) his name was Anthony. He was so condescending and he told me information about my phone in a manner where I got upset and felt that he was trying to get my money. He first asked me if I had insurance and proceeded to tell me that if I had it, it would be $80. I told him it wasn't necessary and I just wanted to replace the screen on my iPhone 6 plus. He then told me that when they replace it, that there could be a possibility that it could not turn on ever again and it could cost me $329. I was alarmed because he told me this, saying that it could happen and I should be aware to be ready to replace my phone. I was surprised and was not prepared to fork up $329 for a brand new phone which I was responsible for. He kept saying it and kept saying the phrases "I don't think you understand what I'm saying" and "if you could let me finish, maybe you would understand what I'm trying to tell you." Like I was a child! I was so appalled he had the nerve to talk to me that way. I just wanted my phone fixed!
He needs better training and education and even classes on customer service. I will not be returning to this Apple Store to get any service or anything else done. The staff here is horrible.