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| - It's funny how Wal-Mart gets such a bad rap, yet most people I know shop there. I would generally not write a review for Wal-Mart, but I feel the need to defend this one. I will start with the cons, because I don't feel there are many. The biggest con is the parking lot, which, like most Wal-Marts and, frankly, many other big-chain stores, is a disaster. Look across route 30 to Target and Giant Eagle and Kohl's...also a mess. And, of course, it is Wal-Mart we're talking about, so it gets crowded.
Pros: The parking lot, although disorganized, rarely has carts scattered about like some other stores. Also, the inside is clean and the staff are friendly. This is indeed a smaller store, so there is a limited selection compared to others. Some previous reviews commented on the amount of thefts at this location and the mention of them in the blotter. The reason for this is simple - Wal-Mart catches a lot of shoplifters. So, if you think people aren't stealing from Target or Kohl's, you're crazy. I recently read an article in the newspaper that indicated that the Irwin police work closely with Wal-Mart's asset protection team. Wal-Marts in general also have cameras located inside and outside of the store and employees on foot inside the store. And employees follow up on thefts: testifying at the magistrate, writing reports, installing cameras. I know this first hand because I myself worked at Wal-Mart in asset protection (then called loss prevention) for two years while in college.
In all fairness, my husband and I know several employees that work here, so we generally receive friendly service. However, we had a cashier check us out the other day that we did not know and she could not have been nicer. To begin with, we are in the process of moving and are trying not to spend money unnecessarily, due to the obvious expenses that come along with buying a new home. We stopped in the other day to pick up some items for the house, groceries, etc. I am a money hoarder, and had $25 in rolled change. While at the check out, Kim (the cashier) made small talk and asked about our dogs, upon noticing that we were buying dog food. When it came time to pay, I asked if I could use the rolled change first, then pay the rest with my debit card. (Yes, I am super cheap.) She replied that it wasn't a problem at all, but she wasn't sure if we needed to write our name and number on the rolls. She asked a CSM (a supervisor of the front end) and was told that she needs to take the money out and count it. I was embarrassed then, because there were two ladies in line behind us. Kim said not to worry, that she would count it. I helped her unwrap the change, while apologizing profusely to her and the ladies behind us. Thankfully, they were nice about it and said they were not in a hurry. The one lady laughed and said she uses rolled change all of the time...thank goodness I'm not alone.
After we finished paying, we left and were outside when Kim came running up to us with a bag that we forgot to take with us. We thanked her and she started to go back inside. A moment later, she came running up again...one of the ladies in line behind us had come out of the store and saw the cashier, handing her yet another bag we left inside. Needless to say, I was mortified. However, my husband and I were extremely grateful. Frankly, most cashiers would have set aside the bags and waited for us to come back to retrieve then. Meanwhile, this woman ran outside into the parking lot to give us our things. I am not only grateful for her thoughtfulness, but wanted to say how there are still some awesome people out there.
Update 6.6.16 - I called the corporate office today to let them know about my recent pleasant experience. The lady that I spoke to, Amy, said that it was so refreshing to get a call like mine. I told her that is exactly why I called, all customers ever do is complain and rarely do you hear about good experiences or good customer service. She stated that she will be calling the store manager to inform him of Kim's exceptional customer service and will also be putting in a request for her to be considered for an exemplary customer service award / reward. Go Wal-mart!
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