| rev:text
| - I've gone to Fiore a lot over the years - mostly because its in a convenient location, the food is not expensive and its decent, and you can almost always get a table. But the service has definitely been inconsistent. Sometimes its ok, and sometimes its just straight up awful.
This past week I made plans to meet a friend there for dinner. Since I was running late I asked her to see if we could get a table on the patio since it was a beautiful day out. When I arrived, however, I discovered that she had been informed there were no tables on the patio, and the host had instead seated her... in the very back corner booth by the bathroom, despite the fact that the restaurant was only 30% full and there were plenty of seats closer to the windows. My friend is too polite to argue, but when our server came I asked her if we could change to a table closer to the windows. She replied with, "OK, you can just go find a seat.", and leaves us there with all of our menus and water glasses. I have both served and hosted and I would have never, ever been allowed to just abandon and table and let them go wander around in search of a better seat. Well, whatever. We collect all of our things and tentatively make our way to find a free table. At this point the host wanders up to us and goes "Are we moving?" to which I answered, "Yeah... our server told us to just go find a spot." "Ok," he answers, and saunters off to the kitchen. Facepalm.
We pick a new seat by the window at last and our new server appears. Ah, that explains it - our previous server was jilted by some unfair section assignments. Our new server was fine and friendly. Our food was good. When we asked for the bill, she brought it without offering to split it. That's fine - I have a calculator. I figured out the cost of my meal plus tax and tip - and I'm not a lousy tipper. I told her how much I wanted to charge on my debit card. After that my friend wanted to pay on Amex so our server took her card off to the front register. When she brought back the bill, we noticed my friend had been charged a liquor tax despite not having any alcohol. Well, ok, maybe because we didn't split the bill by item that's unavoidable. But then we get down to the total.. and the server had automatically charged my friend well over what was the remaining balance of our bill (including tax), meaning she had taken it upon herself to add a tip. Since it came out to more or less what we would have tipped her (perhaps a little bit less, because at this point my friend was so irritated) we decided just to leave it.
While I could've asked to see a manager and have a very uncomfortable conversation regarding the behaviour of his or her staff, in the end it probably would've been more trouble than anything. But if a table of two receives poor treatment from 3 separate staff members, that's a problem. In my time in the service industry I've been reprimanded for much less. In 7 years in hospitality and customer service I have learned how to treat paying customers, and so should they.
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