Bad service + bad message = canceled membership.
If the lazy girl you set your appointment with says she will match you and your girlfriend up with who you've had before and then you get the therapist that your girlfriend has had multiple times and she gets the new girl that sits in the chair the whole time you look like an idiot.
Then when you bring it to the girls attention at the front desk and get attitude - really? I get it, I wouldn't be excited about working for $10/hr either but you didn't get drafted for the job you choose it so give it a little effort and check your ego when someone has a complaint.