First contact with this store, ordered online from a wedding registry: two items, one $75 and the other $40. Next day email says my order shipped. Four days later I get an email saying we're refunding you $75 because the item isn't available. The next day I get another email saying they're refunding me $40 because the item isn't available. That's my whole order, right? So I assume the order is cancelled and go buy these people some other gifts at another store for $200 and take them to the wedding. Today, a month later, I get my credit card bill and (1) there are no refunds from Belk and (2) there's a charge from Belk for $115. I'm still waiting for answers! I don't know if the newlyweds got my first gifts or not. Because Belk told me my order was canceled I went and bought them more stuff. Did I just spend double what I wanted to? And forget calling India for customer service! I was on the phone with this Indian lady for 30 minutes and she couldn't even get her computer to pull up my order. She was writing things down by hand! Horrible customer service. I never shopped here before and I certainly never will again. I advise everyone to find somewhere else to shop. Belk does not deserve your business.