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  • We have gone to this location several times & unfortunately we are always disappointed with service & timing. Last night topped it off & resulted in writing this review. Living so close to Gilbert ave, we go to many of the restaurants on that strip & only at this oreganos location we have had horrible service. Last night we arrived at 8:25 with a party of 6, & we were told the wait would only be 30 minutes. We were not seated until 9:25. We totally understand that we can't force guest out of their seats because they were chatting. But once they took us to the back patio to seat us, there was 5-6 large empty tables. Of course the manager knew we were frustrated & complimented a cold cheesy bread. After placing orders we did not officially eat until 10:05. All I can say is the cheesy bread did not make up for our frustration.. & the over all food was mediocre compared to other restaurants in the area. As mentioned this is not the only time this location has disappointed me. A previous time we had to wait over an hour for a medium pizza & when all of the other entrees came out they were cold (so probably just sitting there). On another occasion we did a date night at this location & the timing was actually perfect, the service not so much. The waiter was rude & barely attended our table. After 3 bad experiences over a 4 month period of time that's my line in the sand, I am writing this review in hopes that either management will read this or others to help influence better customer service & time management in the future. I will not be returning to this location, unless it's take out because thus far it is the only time they seem to get it right. PS the Blue Moon was so warm that I added ice cubes from my ice water just to cool it off. & I did not finish it, & that's something that never happens.
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