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  • This place is in our neighborhood, and we have been coming here for years. It has been an average place to get quick "diner food". Today's experience......not so good. It's Labor Day, and the manager/owner has either tremendously underestimated the number of customers they would be serving, and hence did not have enough staff scheduled, or maybe a couple people called in sick. I was meeting my husband for breakfast after the gym, and I arrived first. The place was packed, and staff was running like crazy. They told me to sit anywhere, and the only open table I could find was in a corner, behind the door, of the back room. No one acknowledged me. I was sitting there with no water, no menu, no set-up, etc. Staffers were walking by me like I wasn't there. Finally, I got up and walked into the main room. One of the staff said, "I'll be right with you." She sent in a nice server named Rachel. It took forever to get anything, because the place was so busy and short-staffed. Rachel did her best, but she had a large-party table as well as other smaller ones. We kept noticing several tables that came in after us we already being served, eating, paying and leaving. Rachel told us that the printer in the kitchen had malfunctioned and our order never printed out. That's why people who arrived after us were being served before us. It was an hour, from the time that I walked in, before our food arrived. Rachel was very apologetic about the printer and said she was going to go ask the owner what he could do for us. The entire meal should have been comp'd. The ancient, stingy owner-guy, apparently with zero understanding of the importance of retaining repeat customers, gave us our drinks for free (coffee was horrendous, by the way -- the equivalent of tasteless, brown, dishwater) and 20% off our food. It was a hour and a half before we finally got out of there. Paid cash instead of credit because we were tired of waiting. Not a good way to spend our time or money on a holiday morning. Doubtful we will be back.
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