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| - Went to the Leslie street Keg for a Friend's birthday in the evening on December 28, 2017. I've been to this and several other Keg locations many times, including The Shoreclub. I was the last to arrive, much later than the rest. I was disappointed with the service I got. I had to request to see a menu. I had to flag the server to place my order. I inquired about the prime rib sliders, and was told that "they're like little burgers." I ordered them, and they're actually little roast beef sandwiches.
When she put my plate down, she didn't ask if there was anything I needed. Turns out, I needed a roll up, and got one of the neighbouring (empty) table. Server did not do a quality check, and, as I only ate two of my three sliders, she brought me a box, upon request of course.
The aforementioned are basic steps of service. And I have never had anything but attentive service at a Keg restaurant. However, Toronto is an alleged world class city, but sometimes it seems that good service gets a pass.
I've been in service for most of my life, off and on, but it doesn't mean I tip liberally cause of that. Tips are earned, and many servers do not remember this. Tipping is not obligatory. One does not have to go above and beyond to earn a tip, but one should at least take pride and care in their work, and that should come through to the customer.
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