The concept of this place is great. It's clean, the people are friendly & they have some great supplies. I went here because it was close to home. My dogs only needed a quick nail trim. They clipped ones nail too short and she was bleeding. The groomer came out and apologized, and put something on her nail to stop the bleeding. I've never had a groomer make my girl bleed before so I was a little concerned. I know these things happen, but I will stick to clipping their nails myself.