Probably the most depressing tea shop in all of the GTA. Would echo the comment about the service but...*shrug*. It's... efficient!
The $1.99 special is now $2.50 and you're basically getting a $2.50 bubble tea - it's not really good. But bubble tea cravings, you know? If time/distance wasn't a factor for me I'd hike over to Yonge & Dundas to get the bubble tea special. Or get one of the fancier $5+ teas at one of other bbt shops near that area.
But sometimes, the fact this shop is here by the Grange, and there's no long line is appealing too. There's never, ever a line. I guess this should say something in a food court where there's a lot of people that look like they're in the bubble tea demographic. :P
And yes: the tapioca is soft most of the time, but one time they got it "just right" and it was amazing!