| rev:text
| - Pedicure chairs extremely uncomfortable.
No massage and no jetted water for the tootsies - it's a glass bowl.
Manicure "Bar" area is also not comfortable: too wide, it's hard not to strain.
1st visit entailed a really bad French manicure: I noticed the top UV protect coat was super thick and gooey. Got home and it was all bubbled & the white tips had all had hairline cracks underneath. Went back next day to show them & they agreed & quickly realised that batch was bad and did a re-do.
Waited about 6 mos to go back.
Hubby got mani/pedi but his results on his feet were not up to standards: still rough spots, and his hands had several picky skin areas around the cuticles. He was not happy, which makes it more difficult to drag him to another MAN-icure in the future - sigh.
I got a rockstar gel manicure & it was this thickest crap I've had. (even the nail tech was not comfortable using the product at hand). The Corporate Manager (?) called me due to my note of complaint, and offered a re-do as well as a brow wax (as I write this, their offer is still posted up top here on Yelp: FREE BROW WAX WITH MANI/PEDI). The girl (esthetician) was not in the day of my treatment, so it was indicated to me I could book & come back another time. Not so, said the very rude manager upon ck-out (hence my note to H.O. where they later honored the offer).
I returned for the brow wax, and at the end, Miss Manners (Mngr) again gives me an attitude and asks me to pay. I calmly indicate the above and that it was offered to me, yadda, yada. After over 10 minutes, finally she agrees that there is a notation of no charge! (groan). I then proceed to book my gel manicure RE-DO, and she insists my existing job is fine and I don't need it. I said to her I desire an appointment and it was offered to me to correct the situation, so please book me.
Well, I return, I get my gel mani re-done. I ask the technician if there was time to do my toes, yes, no problem. So, now I know there will be a charge for my toes - no problem-o, of course!! I get to the front desk - the charge? Almost $100 !!!! so I calmly say, I think there may be a bit of a mistake, blah, blah. Miss Manners is summoned. Well, the worst "mother-of-all" attitude assaults me. I told her to please not treat me like this and that this was unacceptable and that she should cease the path she was pursuing -nothing happening. She continued her verbal onslaught of vicious abuse to me and the supposed trouble I have caused in all the past (Like this is all my fault??? The cracked white tips? Thick nails? Their ad for free brow wax then retracted? okaaaay ) Since 3 new customers had entered behind me, and due to her escalating high voice, I simply, but very firmly (and in a very professional & mature manner) looked at her and told her to have the original Corporate Manager to contact me immediately as I would not deal with her, whereupon she yelled at out to me not to dare leave the shop without paying. (Like that was real professional, considering it was me who kept the cool and not the actual shop "manager" ? like where did they get this person from? Do they want her to run them into the ground? So it would seem! She's doing a top-notch job in THAT direction, btw)
I would never go back, and never recommend this concept to anyone. You absolutely do not get what you pay for. A mani/pedi here is in no way worth $60 at all. The experience is not comfy, and the unprofessionalism displayed by not just the so-called chick in charge, but also her counter-part, who also chimed in with trying to talk me out of what was already confirmed with me by their superior. I mean, seriously??!! Who needs this?
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