Very happy to see the quick turnaround! I got a call this morning from the manager of this Massage Green Spa Location - I'm back to being a fan! Lauren was so helpful and accommodating, she apologized more than needed for the misunderstanding and was extremely helpful in solving my concerns. I was given a full refund and even an offer to come back for the introductory price - a great way to get me to come back! With the wonderful massage therapists and now such awesome treatment by management, I'll be sure to come back soon!