If you're thinking about coming here for a meal... think again. I have never ever walked out of a restaurant but I did this time. We got to Giordano's around 9pm and thought we were in luck and avoided the dinner crowd. We were seated right away and it took a few minutes to get a waiter but my wife and I were patient as we always are. Finally, Robert comes by to help us out. He takes our orders and he was nice enough to inform us that the deep dish pizzas were going to take about 1 hour to make so we opted for a meatball sandwich which he said would be speedy, a side salad and some garlic bread. Easy right? Well fast forward 40 minutes later, we were still waiting on our food. Robert came by a few time, he told us our food was on the way, the next time he came by he said that we would be getting a discount on our bill because of the wait. We sat patiently, we didn't complain. But by 45 minutes we had not received anything, not even a side salad which doesn't take any time at all to cook, grill or boil. I was completely done by then. We couldn't find Robert any longer so we quietly got up, went to the hostess and let her know that we will be leaving.
It's kind of ridiculous if you think about it. We wasted 45 minutes of our time sipping on tap waters expecting a full meal. I'm very disappointed in this experience and I will not be coming back here.