Wow! No waiting for the first time ever at this location. I guess the trick is to come here before 7 AM. Normally, the wait is approximately 5 to 10 minutes and the line usually extends past the door. You always have fresh products, which are obviously baked that same morning. The bagels have a harder outer shell and a soft, chewy inner. They do run out of the popular bagels by the mid afternoon. Service is usually quick, efficient and with a smile. I do enjoy their coffee, with most having a hint of spice, unlike our busier chain coffee store down the road which is bitter. Their cream cheese is light and fluffy, not the most flavorful, but does the trick. The music being played is a tad loud for 620am however.