My kitchen sink was not draining so I got under the sink and unhooked the pipes so that I had access to the pipe that leads straight back behind the sink, all without removing the garbage disposal. Then I couldn't find my little drain auger, which I assumed wasn't going to be long enough anyway so I called my home warranty company and they sent me a Pruitt's rep.
The lady on the phone said sometime between noon and 3pm. My wife was home all day. I got home and they hadn't showed up and I figured they just weren't coming and I had something else to attend to. They finally showed up around 6:30 when I wasn't home and were rude to my wife.
Then they said that they needed to remove the garbage disposal ($48) to reach the pipe that I got myself access to without removing the garbage disposal. And of course they'd have to replace the garbage disposal ($48 more). So I ended up paying an extra $96 for them to do something that I easily managed to do myself and I'm not even a plumber. They used the drain auger and fixed the problem but walked away with far too much of my money. I still feel like they were just trying to rip me off.
Furthermore, they forgot that we paid them and reported to our home warranty company that we still owed them the service fee. This company should not be in business.