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  • My husband and I are new to the Chandler area and were looking for a vet for our newly rescued lab mix. The scheduling of the appointment was very simple online, which we liked. When we arrived at the clinic, we noticed they have the boarded cats right in the front of the lobby. Now, I understand that some dogs are socialized and good with cats, but our newly rescued pup was not and had a hard time not paying attention to the cats. Minor issues, but poor layout. We were called back by a nice assistant who took our dog's weight and was patient as we tried to encourage him to get up on the scale. Our dog didn't growl or bark at this assistant. When we were settled in the room, it took about 10 minutes for the vet tech to come in and our dog barked at the guy. He informed us that we'd need to put a muzzle on the dog. Ok - totally understand this. The positive note of the vet tech was he gave the dog a treat and a chance to calm down before making anymore judgements about the dogs "aggression". A few minutes later the vet came in and the dog barked, and the vet RAN OUT OF THE ROOM. Never in my life have I seen a vet scared for a barking dog who is 50lbs. We told her that when you stare at the dog and walk towards him, he's afraid, not aggressive. She clearly had no clue about basic dog training techniques or experience with rescue dogs. Anyway, we put the muzzle on the dog and the vet gave him the exam and his shots. She told us our dog has allergies which is "one more thing we have to look forward to". I couldn't believe the passive aggressive comment. We should've left immediately after her negative reaction to the dog. Not once did she pet him, comfort him, or leave a treat for him. So cold and unwilling to give the dog a chance. The one star is purely for the service we received from the vet tech and the assistant who showed us to the room. However, I'm not visiting a vet office just for those two personnel. We will not be returning.
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