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  • When we bought our loveseat at this business, of course, they talked us into paying for an extended warranty. The problem arose when we needed to actually USE the warranty. Long story short, the total time for the repair will be a minimum of 4 MONTHS!! And we're still waiting. Also, we placed a call into the store today to see if the manager (who sold us the loveseat) could be of assistance and we've been waiting all day for him to return our call! Stay away, there are plenty of other furniture stores that would love to have your business. 1-1-2013. Yesterday when my husband called The Room Store and left a msg for the manager to call back the receptionist who took the message assured my husband he would call back the same day..... well, HE DIDN'T! We waited all day and he never returned our call! I say again, stay away, their customer service is terrible! And Happy New Year!
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