FINALLY got a call from the manager of the office after emailing twice. I received 3 months of free contacts, which is great since my lenses are really expensive. The manager was really nice and wouldn't stop apologizing for the awful experience. However, when I went in to pick up the contacts, all of the girls at the desk were rude. There was no "How are you" or any of that. I even witnessed one of them say "just sit down over there and I'll get to you in a minute". Only reason for the 3 is because the manager was so nice once I got her on the phone.