There's a reason this business has not 'claimed' their company on Yelp. I usually take the time to boost up businesses with Yelp reviews, and I don't often encounter such poor quality that I'd post a very negative review, however this business deserves to treat the community that "keeps it in business" much better. Truecare also performs commercial business landscaping; the owners should turn away new/ residential customers and focus on the usual hacking of trees and mowing of lawns that don't require the type care a home requires.
Initially found Truecare via Groupon and we had no complains after the first visit; Scott responded to our e-mail; we met and spoke with him on the day of work, as well as his other employees. We have a typical residential house & yard (small grass space in front & back, rock landscaping, a few bushes and flowers). Our landscaping initially only needed very minor, general maintenance (especially since we mow the lawn ourselves), so there was nothing of note after the first visit. We've used this company a few additional times and it is clear they are not "professional" and do not take care in their work for their customers. Requests we've made for specific care (i.e.. "please cut back the bush in the corner of the yard that has grown through the fence") are ignored; debris under overgrown bushes and plants are not removed; bushes/ trees are not pruned - for example.
SCOTT AND KERI please turn away residential customers and focus on commercial business landscaping. Residential homeowners work hard for their money. If we are requesting home landscaping, we do not have the time or expertise to care for it ourselves. Help your local community keep their neighborhoods and homes cared for properly, and stop wasting our time and money.